On-call Policy 2026
TCreated by Tom OkaforView only
On-call covers production incidents only. The rotation is weekly, hands over on Mondays at 10:00 UTC and is always staffed by two people.
- •Primary acknowledges within 10 minutes, mitigates first.
- •Secondary joins if the incident lasts longer than 30 minutes.
- •Every page gets a post-incident note within 48 hours.
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Paged at night? Take the next morning off — no questions, no guilt.
Compensation
Each on-call week adds a flat allowance plus one recovery day per real incident handled outside working hours.